Safeguarding

Safeguarding and Confidentiality

All of our services and support are confidential unless there is an immediate risk to the person we are supporting or someone else they tell us about and we have information about where they are. If you are using our Listening Services you don’t need to tell us who and where you are and we won’t ask. If you are using our Lived Experience Support Service we will always talk to you first if we need to break confidentiality.

We would need to break confidentiality if:

• we believe you are at risk of significant harm or death from yourself or someone else and we know who and where you are
• you have given us information about someone else who is at risk of harm and you have told us who and where they are

Please bear in mind that if you give us any identifying information about you stays on our system. That information could be linked together at a later date to find you if we were worried about your safety. As an organisation we share safeguarding concerns across our support services.

If you have told us who and where you are and you ask us to report a situation where you are at risk we can do this.

What will happen if I tell you I am at risk right now, from self-injury or something else that is happening?

Listening Services:

if you have told us who and where you are and we think self-injury or something else you tell us about has put you at risk of significant harm or death, then we will call 999. We will always tell you that we are contacting emergency services. 

We understand this might be frightening, but we will support you until we close. It is always your choice about whether you tell us your details and we will not ask for them. We are not able to trace your call or find out where are.

Click here for information on limiting damage and First Aid

Lived Experience Support Service:

we will support you to access immediate help which might include calling mental health services or emergency services.

What if I am feeling suicidal?

Lots of people who contact us feel suicidal. We can support you and listen to your feelings about not wanting to live. If you have taken something or have injured yourself and you are concerned we strongly encourage you to contact emergency services.

Listening Services:

If you have told us your name and where you are and that you have taken action towards suicide or intend to right away, we will contact emergency services for you.  We will always tell you that we are contacting emergency services.  

It is always your choice about whether you tell us your details and we will not ask for them. We are not able to trace your call or find out where are. We hope that if you are still contacting us then a part of you wants us to listen and we will do that while we are open and give you details of other organisations to contact when we are closed.

Lived Experience Support Service:

we will support you to access immediate help which might include calling mental health services or emergency services.

What if I tell you about someone who is hurting me or someone else, either now or in the past?

Listening Services:

If you tell us who and where you are and you give us details of someone who is abusing you or someone else, now or in the past, we have to pass that onto local safeguarding authorities. We would let you know that we would have to do this. It is always your choice about whether you tell us your details and we will not ask for them. We are not able to trace your call or find out where are.

Lived Experience Support Service:

If you give us details of someone who is abusing you or someone else, now or in the past, we have to pass that onto local safeguarding authorities. We would let you know that we would have to do this.